Directory

Find a Victorian Legal Service - Law4Community is a navigation tool to help locate legal services in Victoria. You can search or browse.

Pinpoint - Check for Related Legal Issues helps identify other legal and social issues that may also be affecting somebody seeking legal advice on another more immediate issue.

Victoria Legal Aid

www.legalaid.vic.gov.au/ Telephone Advice City (03) 9269 0120 Telephone Advice Country 1800 677 402

350 Queen St
Melbourne Vic 3000

GPO Box 4380
Melbourne Vic 3001

Phone: (03) 9269 0234
Country callers: 1800 677 402

• Directory of Legal Aid Offices

Quick Links to Other Services

Federation of Community Legal Centres Victoria has an excellent collection of links to those bodies that provide legal advice and assistance. These are listed under subject headings.

Victorian Aboriginal Legal Service

www.vals.org.au

Head Office
6 Alexandra Parade, Fitzroy 3065

24 HOUR SERVicE
Phone: (03) 9419 3888
Toll Free: 1800 064 865
Fax: (03) 9419 6024
Email: vals@vals.org.au

• Shepparton
• Morwell
• Mildura
• Bairnsdale
• Heywood

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Children's and Youth Legal Services

• Youth Law
• Lawstuff
• Kids Help Line
• Itsallright
• Reach Out!
• Legal Online Youth Links
• youth.gov.au - The central hub of federal government information for young people

Domestic Violence Contacts

• Enough - background, advice and encouragement to seek help
• Domestic Violence Resource Centre Victoria
• Domestic Violence & Incest Resource Centre
• Index of Specialist Support Services
• Women's Legal Service Victoria
• Men's Referral Service

Police 000 or contact your local police station

Rural

www.rurallaw.org.au/

Rural Law Online is designed to give rural Victorians access to plain language information on areas of law which affect you.

It also has an index of legal services available in rural communities.

Ombudsmen

The Ombudsman provides free, impartial, informal and timely resolution of complaints to promote fairness, openness and good public administration. There are separate officers for matters concerning the State of Victoria and for those relating to the Federal Government.

The Ombudsman can assist you with your complaint about the administrative actions of a government agency or authority, or local government council.

• Ombudsman Victoria
• Commonwealth Ombudsman
• Consumer Affairs Victoria

Industry Complaint Resolution Bodies

There are also bodies appointed to resolve disputes within particular Industries, Departments or particular areas of concern.

Industry Complaint Resolution Bodies

• Complaint Line - how to resolve a complaint and who to complain to for a wide range of industries
• Australian Banking Industry Ombudsman (ABIO)
• Australian Direct Marketing Association (ADMA)
• Australian Communications and Media Authority
• Credit Ombudsman Service(includes mortgage industry)
• Credit Union Dispute Resolution Centre
• Fair Work Ombudsman
• Franchising - Office of the Mediation Advisor
• Financial Ombudsman Service
• Health Insurance Private Health Insurance Ombudsman
• Australian Human Rights Commission (HREOC)
• Insurance Industry Ombudsman
• Intelligence Inspector General of Intelligence and Security
• Migration Review Tribunal and Refugee Review Tribunal
• Privacy Commissioner
• Migration Review Tribunal and Refugee Review Tribunal
• Social Security Appeals Tribunal
• Superannuation Complaints Tribunal
• Telecommunications Industry Ombudsman
• Telephone Information Services Standards Council
• Veterans Review Board

Relationships Australia - Victoria

relationshipsvictoria.com.au/

Telephone: 1300 364 277 (cost of a local call)
When you call this number, you will automatically be directed to the nearest RAV centre.

Email: reception@rav.org.au

Relationship Help Online (not free)